Returns and Refunds

At Raven Queen’s store, we strive to provide our customers with the best online shopping experience. We understand that situations may arise where you may need to exchange or seek a return for your order. Please take a moment to familiarize yourself with our return and refund policy outlined below:

1. Cancellation Policy:

Please note that once an order is processed through our official website, it cannot be cancelled due to our streamlined order processing system. This efficient system allows us to ensure quick delivery of your items, expediting the overall fulfillment process.

However, your satisfaction is our priority, and we understand that sometimes issues beyond our control may arise during transit. We are here to assist you if you receive a defective, damaged product or wrong item. Please inform us within 3 days of receiving the item, and we will promptly arrange a replacement at no extra cost to you.

2. Refund Policy:

At The Raven Queen, we value the satisfaction of our customers. If you receive a defective product due to an error on our part, we are happy to offer an exchange at no extra cost to you. We take full responsibility for any mistakes made during order fulfilment, and we will do our best to rectify the situation promptly. Please notify us within 3 days of receiving the defective product to initiate the exchange process.

3. How to Request an Exchange:

To request an exchange for a defective product, please follow these steps:

4. Unavailability During Delivery

In the event that a customer is not available or unreachable during the attempted delivery of a prepaid order:

No Refund for Unavailability: If the customer is not available or unreachable during the delivery attempts, resulting in the return of the product to us, no refund will be issued as we have fulfilled our commitment to delivering the order.

Reshipment at Customer's Cost: If the customer wishes to have the product resent, they will be responsible for covering the shipping costs associated with the re-delivery. This cost will be determined based on the shipping location.

Exception for Issues on Our or Courier's Side: We understand that unforeseen circumstances may occur. In cases where the issue lies with us or our courier partner, we will re-ship the order at no additional cost.

Please make sure - Contact information you provide at the checkout is 100% accurate.

5. Please note the following important points for Exchange & Return:

– We reserve the right to determine the validity of the defect in the product.

– The defective product must be returned in its original condition, unused, and with all packaging materials included.

– When returning or exchanging a product, please use the same box material for returning the product to our warehouse. This will ensure the product is not damaged during transit back to our warehouse. Unfortunately, we cannot process exchanges or returns without the original packing/box.

-Customers who wish to exchange or return their order are required to record a video of the packing process for verification purposes and contact us via email and WhatsApp. (information available on Contact Us Page)

-In case of any refund, the refund amount will be processed only after our team examines the returned product after it reaches us.

– The exchange process may take 5-7 business days to complete, depending on the availability of the replacement product and shipping duration.

–In case the courier fails to deliver or does not attempt the first delivery within 10 working days (excluding holidays and Sundays) from dispatch, we can help you with a full refund.

. Please feel free to reach out to us for any inquiries or support you may require.

We value your trust and satisfaction with our products, and we strive to make your shopping experience with us enjoyable and hassle-free. If you have any further questions or concerns regarding our refund and cancellation policy, please feel free to reach out to our customer support team for assistance.

By purchasing on our website, customers acknowledge and agree to the terms outlined in our Return and Refund policy!

Thank you for choosing The Raven Queen Store!